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General Terms and Conditions (GTC)

ISC Executive Services GmbH (ISCES)

As of August 2026

1. Scope and Contracting Party

These General Terms and Conditions (GTC) apply to all services, consultations, online sessions, personal assistance, support services, packages and other offerings provided by ISC Executive Services GmbH (hereinafter “ISCES”), unless expressly agreed otherwise in writing.

The contracting party is:

ISC Executive Services GmbH, Basel, Switzerland
UID: CHE-362.274.588
Email: info@isces.com

These GTC apply to both private clients and corporate clients, unless individual provisions expressly apply only to a specific client group or mandatory law provides otherwise.

2. Formation of Contract and Incorporation of the GTC

A contract with ISCES is concluded, depending on the booking method, by (i) the electronic booking and confirmation of a service through the booking system used by ISCES, (ii) the written acceptance of an individual proposal or quotation, (iii) the signing of a service agreement, or (iv) another clear written confirmation of the engagement.

For online bookings, these GTC are made available before completion of the booking. By making a booking, the client confirms that they have read and accepted the version of the GTC applicable at the time the contract is concluded.

Booking or payment confirmations are provided electronically. Individual proposals, service descriptions or service agreements take precedence over these GTC to the extent that they contain expressly differing provisions.

3. ISCES Service Offering

ISCES provides independent relocation, mobility, administrative advisory and support services relating to relocation to Switzerland, residence in Switzerland and selected related matters. Depending on the service booked or individually agreed, these may include in particular:

• Relocation Strategy Sessions and individual Expert Sessions;
• support with residence permits, work permits and other immigration processes;
• Pre-Assignment and Orientation Tours;
• support with the search for, rental and purchase of real estate;
• school and childcare support;
• settling-in and administrative support;
• settlement permit and citizenship advisory;
• Career Transition Support;
• departure and repatriation support;
• Corporate & Executive Relocation Services;
• concierge and administrative services;
• support with private and corporate events as well as MICE events;
• referral to and coordination of external specialists and service providers; and
• other individually agreed advisory, coordination and support services.

The specific scope of services is defined in the relevant service description on the website, booking page, individual proposal or separate service agreement. Additional services that have not been expressly agreed are not part of the engagement.

4. Nature of Advice; No Legal, Tax or Financial Advice

ISCES provides practical, strategic and administrative support based on experience in relocation and international mobility. ISCES is not a law firm and does not provide legal, tax, investment or other regulated professional advice, unless such services are expressly provided by an appropriately qualified external professional.

Information regarding legal requirements, authority procedures, tenancy agreements, permits or citizenship procedures is provided for practical guidance and support within the relocation process. In legally complex, disputed or interpretation-sensitive matters, ISCES may recommend consulting a specialised lawyer or another appropriately qualified professional.

In particular, a “Rental Contract Review” does not constitute legal advice on tenancy law or a binding legal assessment of a tenancy agreement. ISCES highlights unusual, noteworthy or potentially unclear provisions from a practical relocation perspective; any final legal review remains the responsibility of a qualified legal professional.

5. No Guarantee of Outcome and Dependence on Third Parties

ISCES is responsible for providing the agreed services with due care, but does not guarantee any specific outcome unless expressly agreed otherwise in writing.

In particular, ISCES cannot guarantee:

• the granting, renewal or modification of a residence, work or settlement permit;
• the successful outcome of a citizenship or other administrative procedure;
• the recognition, acceptance or processing of specific documents by authorities;
• the approval of a rental application or the securing of a property;
• admission to a school or the availability of a childcare place;
• the opening of a bank account, the conclusion of an insurance policy or other decisions by external providers;
• specific processing times by authorities, landlords, schools, banks, insurers, employers or other third parties;
• the continued accuracy of information provided by external sources where laws, authority practice, fees or procedures subsequently change.

Decisions by authorities and third parties are outside the control of ISCES. ISCES may generally rely on information provided by official bodies or by the client, unless there are obvious reasons to question its accuracy.

6. Client Cooperation and Responsibilities

Successful and efficient delivery of the services requires the client’s timely and complete cooperation. Clients undertake in particular to:

• provide complete, accurate and up-to-date information;
• submit all required documents and supporting evidence in a timely manner;
• inform ISCES without delay of any relevant changes to their personal, family, employment or residence status;
• comply with deadlines, appointments and actions required by authorities or third parties;
• review documents and information themselves before submission or signature;
• make necessary decisions within reasonable or agreed timeframes;
• attend agreed appointments, property viewings or authority visits on time;
• pay agreed fees, expenses and third-party charges when due.

ISCES is not liable for delays, additional costs or disadvantages arising from late, incomplete or inaccurate information or from insufficient cooperation by the client.

7. Appointments, Rescheduling, Cancellations and No-Shows

7.1 Online-Booked Consultation Sessions

For consultation sessions booked and paid for online, there is generally no entitlement to a refund.

Clients may reschedule a booked appointment free of charge up to 24 hours before the agreed appointment time. Rescheduling must be made through the designated booking platform or by another method accepted by ISCES.

If an appointment is rescheduled or cancelled less than 24 hours before the appointment, or if the client fails to attend, the fee already paid will not be refunded. In such cases, there is no entitlement to a free replacement appointment, subject to mandatory legal provisions or a discretionary goodwill decision by ISCES in the individual case.

If ISCES is exceptionally unable to conduct an agreed appointment, the client will, where possible, be offered an alternative appointment. If rescheduling is not possible or cannot reasonably be expected of the client, the fee already paid for the relevant session will be refunded.

7.2 Appointments as Part of Individual Advisory Mandates and Personal Support

For appointments and services provided as part of individually agreed mandates, in particular property viewings, accompaniment to authority, municipal or other administrative appointments, Orientation Tours, Pre-Assignment Tours and comparable personal relocation services, the following provisions apply.

Appointments lasting less than one full day may be rescheduled or cancelled free of charge up to 48 hours before the agreed appointment time.

If an appointment is rescheduled or cancelled less than 48 hours in advance, ISCES is entitled to charge an appropriate amount for preparation work already carried out and for working time reserved for the appointment. In determining the amount, particular consideration will be given to the extent to which the reserved time could be used for other work.

For full-day services, in particular Pre-Assignment Tours or full-day relocation support, rescheduling or cancellation is free of charge up to 5 business days before the agreed start time.

If a full-day service is cancelled or rescheduled between 5 business days and 48 hours before the scheduled start, ISCES is entitled to charge up to 50% of the agreed fee for the relevant day, to the extent that reserved working time, preparation work or a corresponding loss has actually arisen.

If a full-day service is cancelled or rescheduled less than 48 hours before the scheduled start, ISCES is entitled to charge up to 100% of the agreed fee for the relevant day, to the extent that the reserved time cannot reasonably be used for other work.

Any third-party costs already incurred or no longer cancellable, including travel, transport, ticket, reservation, translation, authority or other external costs, remain payable by the client regardless of the timing of the cancellation or rescheduling, provided that such costs were incurred in connection with the mandate.

If an appointment cannot take place as planned due to circumstances for which neither the client nor ISCES is responsible, in particular due to short-notice changes or cancellations by authorities, landlords, real estate agents, schools or other involved third parties, ISCES will seek an appropriate alternative solution. Preparation work already performed and costs actually incurred may still be charged to the client.

If ISCES is unable to conduct an agreed appointment for reasons attributable to ISCES, an alternative appointment will be offered where possible. Any prepaid services that cannot be rescheduled or subsequently provided will be refunded.

Any mandatory statutory rights of the client remain unaffected.

8. Prices, Payment and Invoicing

Prices for the respective services are set out on the website, the booking platform, in the individual proposal or in the order confirmation.

Consultation sessions booked online are generally payable in advance at the time of booking.

For individually agreed mandates, the payment terms and payment schedules specified in the relevant proposal or order confirmation apply.

Unless otherwise agreed, invoices are due for payment within 14 calendar days from the invoice date, without deduction.

Any third-party fees, authority charges, travel expenses, out-of-pocket expenses and other external costs are not included in ISCES fees unless expressly agreed otherwise.

9. Packages, Retainers and Ongoing Mandates

For packages, retainers or longer-term mandates, the specific scope of services is defined in the relevant proposal or service agreement. Services outside the agreed scope will only be provided by separate agreement and may be charged additionally.

Unused services may only be used within the validity period specified in the relevant proposal or service agreement, unless expressly agreed otherwise.

If an ongoing mandate is terminated early, services already provided, capacities firmly reserved, as well as third-party expenses already incurred or no longer cancellable, remain payable. Any advance payments already made will be offset against fees and costs incurred up to the date of termination.

10. Refunds

Services that have already been fully provided are generally non-refundable. For services not yet provided, any refund is subject to the agreed service, the applicable cancellation terms, expenses already incurred and mandatory law.

Third-party fees, authority charges and costs of external service providers are refundable only to the extent that the relevant third party actually grants a refund.

11. Third-Party Providers, Recommendations and Referrals

As part of a mandate, ISCES may recommend external service providers or specialists, introduce contacts or coordinate third-party services. These may include, for example, lawyers, real estate agents, translators, removal companies, insurance, financial and wealth advisers, tradespeople, representatives of schools or educational institutions, and other specialised providers.

Unless expressly agreed otherwise, the contract for the relevant third-party service is concluded directly between the client and the third-party provider. ISCES is not a party to that contract and, to the extent permitted by law, does not warrant the availability, price, quality or outcome of the third-party service.

ISCES selects recommended partners to the best of its knowledge and with reasonable care. A recommendation does not, however, constitute a guarantee of the third party’s performance.

Any commission, referral or cooperation arrangements will be disclosed transparently where required by law or where relevant to assessing the independence of a recommendation.

12. Expenses, Travel Costs and Third-Party Fees

Authority charges, translations, certifications, postage, courier costs, external professional services and other third-party fees are not included in ISCES fees unless expressly agreed otherwise.

Personal accompaniment or on-site services may give rise to additional travel and out-of-pocket expenses.

Where possible, ISCES will inform the client in advance of significant foreseeable third-party costs or expenses. Unforeseeable charges or fees levied directly by third parties may be excluded from such prior notification.

13. Powers of Attorney and Acting Before Authorities or Third Parties

Where ISCES is to communicate, submit documents or carry out administrative actions on behalf of a client with authorities, landlords, schools, insurers, banks, postal service providers or other bodies, a written power of attorney or other express authorisation may be required.

This applies in particular to Mail Handling services where a corresponding authorisation is required for the receipt, forwarding or handling of postal items, especially registered mail.

ISCES acts only within the scope of the mandate and the authority granted. Legally binding declarations, contract signatures or decisions on behalf of the client will only be made where this has been expressly agreed and is legally permissible.

The nature and scope of any power of attorney required for specific services may be defined in more detail in the relevant service agreement or in a separate power of attorney.

14. Confidentiality and Data Protection

ISCES treats non-public information and documents received in connection with the provision of services as confidential and generally uses them only for the performance of the relevant mandate and for legally permissible administrative purposes.

Where necessary for the provision of services, relevant information may be disclosed to involved authorities, landlords, schools, external service providers, specialists or other bodies. Such disclosure will be limited to what is necessary for the relevant purpose and will be made in accordance with applicable data protection laws.

The processing of personal data is additionally governed by the current ISCES Privacy Policy. The Privacy Policy does not replace these GTC and regulates in particular the nature, purpose and scope of data processing, the service providers used and any potential data transfers.

15. Intellectual Property and Rights of Use

Concepts, checklists, templates, guides, reports, presentations, texts, graphics, videos, audio content, digital materials, training and course materials, masterclasses, book content, databases, methods and other materials provided or developed by ISCES remain, unless expressly agreed otherwise, the intellectual property of ISCES or the respective rights holder.

Clients receive only the rights of use granted under the relevant booking, proposal or service agreement. Unless otherwise agreed, this is a simple, non-exclusive and non-transferable right of use for the client’s own personal use or, in the case of corporate clients, for the agreed internal business purpose.

Without ISCES’s prior written consent, materials may not, in particular, be reproduced in whole or in part, published, made publicly available, resold, sublicensed, systematically distributed to third parties, or used for the client’s own commercial offerings, training, advisory services or other products.

The purchase of a digital product, guide, masterclass, course or comparable content does not transfer any copyright, ownership or other intellectual property rights. Unless expressly stated otherwise, use is restricted to the respective client.

For corporate clients, ISCES may grant separate usage or licence rights for multiple employees, teams or organisational units. In such cases, the scope, duration, number of authorised users and any additional usage terms are governed by the relevant proposal, licence agreement or service agreement.

Login credentials for digital products, courses, masterclasses or protected areas may not be shared with unauthorised third parties.

Where materials contain third-party content or components, the corresponding rights of the respective rights holders remain reserved.

16. Liability

ISCES provides the agreed services with reasonable care.

ISCES is not liable for delays, disadvantages or losses resulting from inaccurate or incomplete information provided by the client, delayed cooperation, decisions or actions of authorities or other third parties, changes in legal or administrative requirements, services provided by independent third parties or other circumstances outside ISCES’s reasonable control, to the extent that such circumstances are not attributable to ISCES.

No guarantee can be given for decisions or outcomes outside ISCES’s control, in particular in connection with permits, citizenship matters, real estate, schools, authorities or external service providers.

If exceptional circumstances arise that materially impede or temporarily prevent the provision of services, ISCES will, where possible, seek an appropriate alternative solution or course of action.

In all other respects, ISCES’s liability is governed by the mandatory provisions of Swiss law.

17. Contract Term and Termination

Individual sessions generally end upon full provision of the booked service.

For individual relocation packages and ongoing mandates, unless otherwise provided in the relevant proposal or service agreement, a notice period of 14 days applies.

For corporate framework agreements, unless otherwise agreed, a notice period of 3 months applies.

Services provided up to the termination date, preparation work already carried out, capacities firmly reserved, as well as third-party services and costs already incurred or no longer cancellable remain payable. Any advance payments already made will be offset against fees and costs incurred up to the date of termination.

ISCES may suspend or terminate a mandate in particular in the event of payment default, material breach of cooperation obligations, unlawful instructions, unreasonable conduct or a sustained loss of trust.

Mandatory statutory termination rights remain unaffected.

19. Amendments to the GTC

ISCES may amend these GTC at any time for future contracts. As a general rule, the version in force at the time the relevant contract is concluded shall apply.

Amendments to ongoing contracts are only effective if agreed with the client or if a change is required for mandatory legal reasons and the affected person is appropriately informed.

20. Governing Law and Jurisdiction

Swiss law applies, excluding conflict-of-law rules, unless mandatory law provides otherwise.

For disputes arising out of or in connection with the contractual relationship, the competent courts at the registered office of ISC Executive Services GmbH shall have jurisdiction to the extent permitted by law. Mandatory statutory places of jurisdiction, in particular those protecting consumers, remain reserved.

21. Severability

If any provision of these GTC is or becomes wholly or partly invalid or unenforceable, the remaining provisions shall remain unaffected. The applicable statutory provisions shall apply in place of the invalid or unenforceable provision.

22. Contact

For questions regarding these GTC or a booked service, ISCES may be contacted at:

ISC Executive Services GmbH (ISCES)
Jacob Burckhardtstrasse 20
Basel, Switzerland
Email: info@isces.com
Website: www.isces.com